Utilization management (UM) is frequently a painful process for all involved. Providers, patients and payers all feel the impact of UM requirements that are designed to ensure that patients receive appropriate, necessary, and cost-effective care by reviewing and managing the use of medical services and resources but frequently create delays and frustration. Sobah Systems executives have managed UM processes from end to end, leveraging technology to provide data analysis, real-time monitoring, and automated decision support, to create a more efficient, accurate and responsive UM process. Our experience has shown that an advanced approach facilitates better communication between providers and payers, streamlines the authorization processes, and enhances overall patient satisfaction.