Support
Sobah Systems provides comprehensive support for the 1° – Enterprise Suite, our unified platform of automation solutions designed for healthcare operations. 1° – Enterprise Suite includes the following products:
- 1° – Referral Intake
- 1° – Clinical Audit
- 1° – Contractors EHR Sync
- 1° – Pre Authorization
- 1° – Pre-Claim Review
- 1° – ADR Automation
- 1° – OASIS & HOPE Assist
- 1° – MRS Task Automation
- 1° – HR Renewal Automation
- 1° – HR Assist
Our support services are designed to ensure reliability, performance, and continuity across all products in the suite. Sobah Systems provides support across different tiers based on the client’s business needs for the 1° – Enterprise Suite and all associated products.
Support includes assistance with:
- Product usage and configuration
- Workflow and integration support
- Incident and issue resolution
- System performance monitoring
- Updates and enhancements
- User guidance and best practices
Our dedicated support team works closely with clients to maintain system availability and help organizations get the most value from their automation investment. We focus on rapid response, clear communication, and proactive service to keep operations running smoothly and without disruption.
Clients can submit support requests, track issues, and communicate with our team through our official support channels. Our goal is to provide dependable, enterprise-grade support that aligns with the critical nature of healthcare operations.